NotifyLane help
Short answer: In the Forms editor, click the puzzle-piece icon (Extensions) → NotifyLane → Open NotifyLane. Check who gets new responses (your own address is filled in), press Turn on, then Send me a test to see the email. From then on, every new response is emailed in full, from your own Google account. NotifyLane is not on Google Workspace Marketplace yet. To hear when it is, write to info@bilingoplus.com or use the support page.
1. Install and open NotifyLane
- Install NotifyLane from Google Workspace Marketplace (the listing goes live at launch).
- Google shows the permissions NotifyLane needs. If they come with checkboxes, tick every one. If one is left unticked, NotifyLane cannot open or send. Why each one is needed is under Permissions.
- Open a Google Forms™ form in the editor, click the puzzle-piece icon (Extensions) and choose NotifyLane → Open NotifyLane. The NotifyLane panel opens on the right.
The first time, the panel shows three steps: Check who should get new responses, Press Turn on, Send yourself a test to see the email.
2. Who gets new responses
Under Who gets new responses, your own address is filled in. Add the others, separated by commas. The free plan emails up to 3 people; with Pro you can add more, up to 50 per email, which is Google’s own limit for one message.
Each response is one email, with everyone on the list in its To line, so recipients see each other’s addresses. To send some responses to other people, use Send by answer.
3. What the email holds
- The form title, when the response was submitted and, if the form collects email addresses, who sent it.
- Every question and answer, in form order. Checkbox answers are one per line, grid answers are “Row: answer”, uploaded files are links, and a quiz shows its score.
- Open this response: the response in Google Forms. Open the response sheet: the linked spreadsheet, if the form has one.
- One small grey line at the bottom: Sent by NotifyLane from your own Google account. There are no ads.
The email is sent from your own Google account, by Gmail™, with the form title as the sender name. Replies work like replies to any other email.
4. The subject and placeholders
Leave Email subject empty for the default, New response: {{Form title}}, or write your own. Names in double curly brackets are filled in from the response:
| Placeholder | Becomes |
|---|---|
{{Form title}} | The title of the form |
{{Respondent email}} | The respondent’s email, when the form collects email addresses |
{{Submitted}} | When the response was submitted, for example Nov 16, 2026, 9:41 AM |
{{Score}} | The quiz score, for example 8 / 10, when the form is a quiz |
{{Name}}, or any question title | The answer to that question |
For example, New response: {{Form title}} — {{Name}} becomes New response: Volunteer sign-up — Sam Rivera. Capitals and extra spaces do not matter. If a name matches no question, the panel warns you when you save, and that part of the subject stays empty.
5. More options
- Reply goes to the respondent (when the form collects their email): on by default. Press Reply in the email and you write to the person who filled in the form. Untick it to reply to yourself instead.
- List unanswered questions too: off by default, so the email shows only the questions that were answered. Tick it to list every question.
Press Save after a change. Until you do, the panel says Unsaved changes — press Save.
6. Turn on, then Send me a test
Press Turn on. The status changes to On — new responses are emailed, and the line under it says which account the emails go out from.
Send me a test emails the latest response, or sample answers if the form has no responses yet, to you only, with [Test] in the subject. The panel then tells you who a real response would go to, so you can check your rules without emailing anyone else.
To stop the emails, press Turn off. The setup is kept, so you can turn them on again any time.
7. Recent emails and Google’s daily limit
Under Recent emails, the panel lists the last sends for this form: when, how many people were emailed, and any note or error.
Google limits how many people one account can email in a day, and every recipient counts: 100 recipients a day for a personal @gmail.com account and 1,500 a day for a Google Workspace™ account. The limit covers everything your account sends through scripts and add-ons, not only NotifyLane. The panel shows what is left, for example Google lets your account email 96 more people today (each recipient counts).
If the limit is used up when a response arrives, that response is not emailed, and NotifyLane does not send it later. The response is still in the form, and the panel says so: 2 responses were not emailed today: Google’s daily email limit for your account is used up. The limit resets within 24 hours. A form with 3 recipients uses 3 of the limit per response, plus 1 for a confirmation.
8. Send by answer (Pro)
Under Send by answer, press + Add a rule: When the answer to a question, a condition and a value, then email one or more addresses. For example: Department is Sales → sales@company.com.
| Condition | Matches when |
|---|---|
| is | The answer is the value (with checkboxes: one of the ticked answers is) |
| is not | No answer is the value |
| contains | An answer contains the value, for example “urgent” |
| is any of | An answer is one of several values, separated by commas: Sales, Support |
| is answered | The question has any answer |
| is not answered | The question was left empty |
Capitals and extra spaces are ignored. Under the rules, choose what happens to the main list:
- Rules add people; the list above always gets the email (the default).
- The list above gets it only when no rule matches: the main list becomes the catch-all for responses no rule covers.
A response is still one email: a person named by several rules, or by a rule and the main list, is in its To line once. If a Pro subscription ends, the rules are kept but paused, and the main list gets every response again (up to 3 people).
9. Confirmation to the respondent (Pro)
Tick Email each respondent a confirmation and choose where Their email address comes from:
- Emails the form collects (Google setting): turn it on in the form under Settings → Responses → Collect email addresses.
- Or a short-answer question that asks for the email, shown as Question: ….
Write the Subject (default: We received your response: {{Form title}}) and the Message (default: Thank you! We received your response.). Both take the same placeholders as the subject above. Tick Include a copy of their answers to add them under the message. Replies go to (optional) sets the address a reply reaches, for example your team’s inbox.
The confirmation goes out from the same Google account as the notifications, and counts as one more recipient toward Google’s daily limit.
10. A form with several editors
- A form has one NotifyLane setup, shared by everyone who opens NotifyLane in it.
- The emails go out from the one account that pressed Turn on. Other editors see Emails go out from … You can change the setup; only they can turn it off.
- Other editors can change the recipients, subject, rules and confirmation. Only the sending account can turn the emails off, or use Turn off and forget.
- Pro features follow the sending account: rules and confirmations run when that account has Pro.
11. Free and Pro
- Free: every response, in full, to up to 3 people, with no limit on responses (only Google’s daily limit applies), a custom subject, Send me a test and the recent emails list.
- Pro: $4.99 a month or $39 a year, for Send by answer, confirmations to respondents and more than 3 recipients (up to 50 per email).
Checkout opens when NotifyLane launches on Google Workspace Marketplace. Pro is bought from the panel (Get Pro), with Paddle as our Merchant of Record. The checkout is filled in with your Google account email, and after you pay, Pro switches on by itself in the open panel, usually within a minute. Paid with a different email? Open Already paid? Activate, enter the email you used at checkout and press Activate Pro.
Cancel any time from the link in your Paddle receipt, or by emailing info@bilingoplus.com. Pro then runs to the end of the period you paid for. Every charge has a 14-day refund (see refunds).
12. Turn off, forget, erase
- Turn off: stops the emails and keeps the setup.
- Turn off and forget this form, at the bottom of the panel: stops the emails and removes NotifyLane’s setup and log from this form. Your responses are not touched.
- Erase my data: deletes what NotifyLane stores for your account, including the Pro status and checkout email. If the emails go out from your account, they stop.
13. Permissions
When you install NotifyLane, Google may list each permission with a checkbox. Tick all of them. If one is left unticked, NotifyLane lists what is missing at the top of its panel (NotifyLane is missing some permissions), with Give the missing permissions: tick every box on Google’s screen, then close the panel and open NotifyLane again.
| Permission | In plain English | Why NotifyLane needs it |
|---|---|---|
forms.currentonly | See and manage only the form you use it in | To read the questions and the new response. It cannot see your other forms |
script.send_mail | Send email as you | To send the notification and confirmation emails. It cannot read your mailbox |
script.container.ui | Show its own panel in Google Forms | The NotifyLane sidebar |
script.scriptapp | Run when you are not present | To email a response that arrives while you are away |
script.external_request | Connect to an external service | To check a Pro licence with Paddle |
userinfo.email | See your email address | To match your Pro licence and show which account sends the emails |
None of these is a “restricted” Google permission, and none lets NotifyLane read your Gmail, your Drive or your other forms.
14. Troubleshooting
No email arrived for a new response? Check, in this order:
- The panel says On — new responses are emailed. If it says Off, press Turn on.
- Your spam folder, and the spam folders of the other recipients.
- The daily limit line under Recent emails: if Google’s limit is used up, the response was not emailed (see the daily limit).
- The form is accepting responses. If it is not, the panel says This form is not accepting responses right now, so nothing new will arrive.
| Message | What it means | What to do |
|---|---|---|
| The trigger that sends the emails is missing. Press Turn off, then Turn on again. | The form-submit trigger in your account was removed, for example by a reinstall | Press Turn off, then Turn on |
| NotifyLane is missing some permissions. | A permission was left unticked when it was installed | Press Give the missing permissions, tick every box, and open NotifyLane again |
| This form does not collect email addresses yet. / No confirmation was sent: this response has no valid respondent email. | Confirmations take the address from Google’s setting, and it is off, or the chosen question held no valid email | In the form: Settings → Responses → Collect email addresses, or choose the question that asks for the email |
| … responses were not emailed today: Google’s daily email limit for your account is used up. | Google’s daily limit for the sending account was reached | The responses are in the form. The limit resets within 24 hours |
| The free plan emails up to 3 people. | More than 3 addresses on the free plan | Remove some addresses, or get Pro |
| These names match no question and will stay empty: … | A placeholder does not match a question title | Copy the question title exactly, or remove the placeholder |
| Notifications for this form are sent from … Only that account can turn them off. | Another editor turned the emails on | Ask them to turn them off, or leave them on |
| Routing and confirmation emails are paused: NotifyLane Pro is not active on … | The sending account has no active Pro | Activate Pro on that account; the rules are kept |
| Google allows 50 recipients per email; the rest were skipped. | One response matched more than 50 addresses | Use a group address, such as a Google Group, for large lists |
15. Your data
NotifyLane runs inside your Google account. Each response is read only to build its email at the moment of sending, and is not stored or sent anywhere else. The setup and a short log of the last 15 sends (times, counts and errors, no answers) are saved inside the form. Details are in the privacy policy.
16. Still stuck?
Write to info@bilingoplus.com or use the support page. Tell us the message you see in the panel. Please do not send us responses with private data in them.
Questions
Can NotifyLane read my Gmail?
No. Its email permission lets it send email as you, and nothing more. It cannot open, list or search the emails in your mailbox.
Why did one response not arrive by email?
Most often Google's daily email limit for the sending account was used up. The response is still in the form, and the panel says how many responses were not emailed today. Otherwise check that notifications are On and look in your spam folder.
Do the emails carry ads or a link to NotifyLane?
No ads. Each email has one small grey line at the bottom saying it was sent by NotifyLane from your own Google account, and how to change who gets the emails.
Can I use NotifyLane on several forms?
Yes. Open it in each form. Every form has its own setup, recipients and rules, and Google's daily limit is shared by all the emails your account sends.