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You write to the people who build the tools. We usually reply within one business day.

Product questions

Each product has a help page with step-by-step answers and fixes for common problems:

Contact us

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Purchases

I lost my licence keyReopen the purchase-confirmation page from the link you saved — it shows the key again. No link? Email us the address you paid with, or the order number from your Paddle receipt.
How do I cancel a subscription?GridScoop Pro and Translate Slides Premium can be cancelled anytime from the link in any Paddle receipt, or by emailing us. Future charges stop; access runs to the end of the period you paid for.
I want a refundWithin 14 days of any charge, including a renewal, for any reason — see the Refund Policy.