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This is the refund policy for paid BiLingoPlus products — the paid plans you buy through our checkout (Cardwright Pro, GridScoop Pro, Translate Slides Premium). It applies alongside our Terms of Use and the terms of the individual product.
You can request a refund within 14 days of any charge, including a renewal, for any reason, no questions asked. You don't have to explain yourself, and we don't attach conditions to it.
Email info@bilingoplus.com and tell us which product you bought. If you still have your Paddle receipt, the links in it will also start a refund. The reply comes from the person who built the tool, usually within one business day.
Purchases of BiLingoPlus products are processed by Paddle.com. Paddle is the reseller and Merchant of Record for the sale, not only a payment page. In practice that means:
How quickly the money lands is up to your bank or card issuer rather than us — usually a few business days after Paddle processes the refund.
When a refund is issued on a one-time licence (Cardwright), the key is revoked and Cardwright returns to the free plan within about a week, the next time it checks the key. For a subscription (GridScoop, Translate Slides with AI), we cancel the subscription when we issue the refund, so nothing renews; access to the paid plan ends within about a week, the next time the product checks your licence or subscription. The free plan keeps working. If you only want to stop future renewals and keep the time you have paid for, cancel instead of asking for a refund. Anything you already exported or saved to your own computer is yours and is not affected — your files, backups and exports stay exactly where they are, and nothing you have already made stops opening.
We don't keep your content — the Chrome extensions work in your browser and the Slides add-on in your own Google account — so there is no content of yours for us to hold or delete. What we do hold is the licence or subscription record for that purchase, and we deactivate it as part of the refund.
Some products are a one-time purchase — there is nothing to cancel, and the 14-day window above is the whole story.
Where Pro is a subscription (yearly for GridScoop, monthly or yearly for Translate Slides with AI), you can cancel at any time using the links in your Paddle receipt. Cancelling stops the next renewal: your paid plan runs to the end of the term you have already paid for, and after that you drop back to the free plan. Nothing you exported is touched.
Outside the 14-day window we don't issue automatic pro-rata refunds for the unused part of a term. If a renewal took you by surprise, or something went wrong, write to us anyway — we would rather hear about it.
BiLingoPlus products are sold by BiLingoPlus LLC, Wyoming, USA. For anything about a purchase, a receipt or a refund: info@bilingoplus.com.
Operated by BiLingoPlus LLC, Wyoming, USA.
BiLingoPlus
