← BiLingoPlus · Privacy Policy · Terms of Use
This is the refund policy for paid BiLingoPlus products — the Pro licenses you buy through our checkout. It applies alongside our Terms of Use and the terms of the individual product.
You can request a refund within 14 days of purchase, for any reason, no questions asked. You don't have to explain yourself, and we don't attach conditions to it.
Email info@bilingoplus.com and tell us which product you bought. If you still have your Paddle receipt, the links in it will also start a refund. The reply comes from the person who built the tool, usually within a day.
Purchases of BiLingoPlus products are processed by Paddle.com. Paddle is the reseller and Merchant of Record for the sale, not only a payment page. In practice that means:
How quickly the money lands is up to your bank or card issuer rather than us — usually a few business days after Paddle processes the refund.
When a refund is issued, the Pro license from that purchase stops working and the tool goes back to its free tier. Anything you already exported or saved to your own computer is yours and is not affected — your files, backups and exports stay exactly where they are, and nothing you have already made stops opening.
Our tools run on your own computer and don't send your content to us, so there is no content of yours for us to hold or delete. What we do hold is the license key record for that purchase, and we deactivate it as part of the refund.
Some products are a one-time purchase — there is nothing to cancel, and the 14-day window above is the whole story.
Where Pro is a yearly subscription, you can cancel at any time using the links in your Paddle receipt. Cancelling stops the next renewal: your Pro access runs to the end of the term you have already paid for, and after that you drop back to the free plan. Nothing you exported is touched.
Outside the 14-day window we don't issue automatic pro-rata refunds for the unused part of a term. If a renewal took you by surprise, or something went wrong, write to us anyway — we would rather hear about it.
BiLingoPlus products are sold by BiLingoPlus LLC, Wyoming, USA. For anything about a purchase, a receipt or a refund: info@bilingoplus.com.
Operated by BiLingoPlus LLC, Wyoming, USA.